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Frequently Asked Questions

What currency does use?
All the prices on are in Canadian dollars(CA).

What type of packaging do you use?
Fine Art prints and canvas are rolled with thick paper to protect against dust before being packaged in solid shipping tube. Framed items are placed in adjustable corrugated inserts that lock the frame in position and shipped in solid cardboard boxes.

Why are canvas rolled in tube and not stretched on a frame?
Canvas are printed with an extra mirrored edge with enough canvas to have it stretched onto a frame at a framing shop where you reside. Canvas are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping tube. This is to keep cost down and to avoid freight shipping costs.

Limited-edition prints, and do they come with a certificate of authenticity?
Yes, All Fine Art prints and canvas are limited editions of 250 for each size offered in prints and canvas. All artwork comes with a Certificate of Authenticity and signed by the artist.

How long should my order take to arrive?
Your order should arrive between 7-15 days for prints and rolled canvas. Framed artwork will take an extra two weeks as the frames have to be made and shipped from a supplier.

Can I pick up my items in person?
Currently we are an online Gallery.

How do I return something?
Please refer to our Orders and Return page and fill out form.

International orders, some restrictions may apply.
Please refer to our Customer service page

How much will shipping cost?
Flat rate shipping charge of $32.00 for Prints and Rolled canvas in tube. Extra shipping charges for Framed Art Work. Please send email requesting shipping cost of Framed Artwork before ordering.

Is my package insured? guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

Can you ship to a P.O. Box?
No. Items must be shipped to a street address.

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