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Welcome to HorsesAtLiberty!

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Customer Service

  • Shipping & Delivery

    We ship using Canada Post Corporation, or UPS. Shipping includes tracking and insurance. Shipping and the calculation is automatically adjusted to the final price upon checkout. 

  • FLAT RATE: Fixed CA$32.00

    We have no control over the shipping companies, delivery schedules, operations and unforeseen events, therefore we cannot guarantee 100% on time delivery, but will do our best to get your order to you in a timely manner. 

  • DUTIES & TAXES

    We ship from within Canada. Non-Canadian customers may be liable for customs fees. Items returned due to non-payment of customs fees will be refunded minus shipping charges, but we reserve the right not to resend the order. We are not responsible for duties and taxes charged by customs or the postal service at the destination country. US and International customers need to verify duty and tax regulations within their country or local customs authorities before placing an order. In case that the order is returned to us due a refusal to pay the applicable duties, taxes or other fees we will issue a partial refund by deducting the initial shipping fee plus any additional charges/penalties imposed by the courier for returning the package to us. Please be advised that orders are not reshipped to customers who refuse to pay applicable customs duties, fees or taxes.

    We don't charge VAT or sales taxes for customers outside Canada.
    For any additional questions related to our shipping policy feel free to contact us.

  • Privacy & Security

    horsesatliberty.com, Liberty Shots, does not distribute, sell or give any information to anyone at anytime concerning customers or visitors to our web site. 

    We do not distribute or sell email addresses to anyone!

    We collect personal information required for processing and delivering your order. If you create an account with us to make future transactions easier and track orders then some of this information will be retained for as long as your account exists. You may remove your account at any time, and have the option to check your order out as a guest, in which case minimal information will be collected and no personal information will be retained. We store your details securely electronically and/or in hard copy.

    Wherever possible we will ensure that your information is accurate. Customers have the chance to review their information and ensure it's accuracy. When you visit our website, we store cookies in your browser to keep track of items you add to your basket, and to authenticate you if you log into your account. We cannot track any of your online activities other than those on our website.

  • Returns & Replacements

    All products are backed by our 100% satisfaction guarantee. If for any reason you are not completely satisfied with your purchase, you may return it within 7 days of receipt to return the art, you may do so for a full refund of the purchase price. Please note shipping fees charged are non-refundable, and you are responsible for the return shipment of artwork.

    If you wish to return a product, please contact us with your name, order number, details of the item to be returned and  the reason for your decision to return the product. We encourage you to use our Orders & Returns form by filling in all the required fields along with you order number.

    To avoid fraud, refunds can only issued to the original payment method (e.g. to the same credit card or debit card used for the original purchase). Please note that we are unable to refund the original shipping costs, or taxes on shipping.

  • Ordering

    Place the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions.

    Please note, all prices on HorsesatLiberty.com are in Canadian dollars.

    If you have any issues buying from us, please contact us for help. 

    Our mobile site is designed to offer seamless, intuitive, and responsive browsing and shopping experiences...

  • Payment, Pricing & Promotions

    We accept all major credit cards, including Visa, Mastercard, American Express. We also accept PayPal.  Payment Methods

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